How we handle your information

Pump Repair Services is a family-run well and pump company based in Apopka, Florida, serving Orlando and Central Florida since 1992. This Privacy Policy explains what information we collect when you call us, request service, or use this website, how we use it, and the choices you have.

We collect only what we need to schedule work, quote a job, and follow up on it. We do not sell your personal information.

The information we hold falls into three groups:

• Information you give us directly, such as your name, phone number, email address, service address, and a description of the problem with your well or pump.
• Service records we create, such as the date of a visit, the work performed, parts installed, quoted and invoiced amounts, and warranty details.
• Technical information collected automatically when you browse this website, such as your IP address, browser type, device type, pages viewed, and the site or search that referred you.

We use the information described above to:

• Answer your call or form submission and schedule a service visit.
• Prepare and honor a quote, and invoice you for completed work.
• Reach you about an appointment, including calls and text messages about arrival times.
• Maintain service and warranty history for your property.
• Respond to questions, warranty claims, and reviews.
• Meet our legal, tax, licensing, and insurance obligations.
• Understand which pages of this website are useful so we can improve it.

When you give us your phone number, you agree that we may contact you at that number about your service request, including by text message. Message and data rates may apply. You can reply STOP to opt out of text messages at any time, or tell us by phone that you prefer to be called instead. Opting out of texts does not affect our ability to reach you about a scheduled visit by phone.

This website may use cookies and similar technologies to remember your preferences and to measure traffic. Cookies are small files stored by your browser. You can block or delete them in your browser settings, though some parts of the site may not work as intended if you do.

If we use an analytics provider, that provider processes the technical information listed above on our behalf and is not permitted to use it for its own purposes.

We share personal information only where it is necessary to do the work or where the law requires it:

• With suppliers and manufacturers, when a part must be ordered or a manufacturer warranty registered.
• With service providers who host this website, process payments, or send appointment messages on our behalf.
• With our insurer, accountant, or attorney, where needed for a claim or legal obligation.
• With a government body, court, or regulator when we are legally required to respond.

We keep service and warranty records for as long as needed to honor our workmanship warranty and to meet tax, licensing, and insurance requirements. Records we no longer need are securely destroyed.

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may ask us to confirm what personal information we hold about you, correct information that is wrong, or delete information we are not required to keep. To make a request, call the office or write to the address below. We may need to verify your identity before acting on a request.

You may also ask us to stop sending marketing messages at any time. We will still contact you about work already scheduled or under warranty.

This website is intended for adult homeowners and property managers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

This site may link to manufacturer pages, review platforms, or other third-party sites. We do not control those sites and are not responsible for their privacy practices. Read their policies before providing information to them.

We may update this Privacy Policy as our practices or the law change. The date at the top of the page shows when it was last revised. Continuing to use this website after a change means you accept the updated policy.

If you have a question about this policy or about the information we hold, our team will take your call.