Whole-House Carbon | Sized From the City's Own Report | No Hardness Figure Claimed | 5-Year Workmanship Warranty
Whole-house carbon filtration in Winter Park starts with the City's own published report, not with a test kit on somebody's kitchen counter.
The City publishes a short answer to residents who have had a softener salesperson run that test. On the health question, the City is right, and we will say so in print. What its answer leaves out is the one regulated figure in the City's own 2025 report that sits within two parts per billion of its legal limit. It has nothing to do with hardness; carbon addresses it.
The water in a Winter Park tap is treated by the City itself. Winter Park owns and operates three interconnected drinking water treatment facilities and one repumping facility, serving approximately 23,000 connections inside a 23-square-mile service area and treating an average of 11 million gallons a day. The water is pumped from the lower Floridan Aquifer through six wells at depths of up to 1,330 feet. So the body that decides what goes into the water arriving at your house, and the body that publishes the results, are the same City government you already pay a utility bill to.
The treatment sequence is worth knowing because it explains the numbers. The raw water is dosed with ozone to eliminate the naturally occurring hydrogen sulfide, then held in large ground storage tanks where it is chlorinated to kill harmful bacteria. Two disinfection steps, each leaving its own kind of residue: ozone accounts for the bromate row below, chlorination for the other two byproduct rows. The City reports all of them.
Four rows out of the City's own tables for calendar year 2025, reproduced without changing a figure. This is an extract, and we will say what is missing from it: the report carries more columns than fit on a page like this; it lists inorganic results for barium, fluoride, lead, nitrate and sodium, and it records one further 2025 detection, dalapon at 0.61 parts per billion against a limit of 200. None of those is close to a limit. Read the report in full anyway.
The first row is the one to read twice. Total trihalomethanes are reported at a highest locational running annual average of 78.60 parts per billion, with a maximum contaminant level of 80. Winter Park incurred no violation, and that is the correct reading of the rule: compliance turns on the running annual average at each sampling site, and the City reports that the annual average at every site came in at or below the limit. Winter Park passed.
Underneath that pass are two individual readings the City chose to publish. One sampling location returned 102.0 parts per billion in June 2025 and 85.5 in September. The City sets out the health effect alongside them, in its own words, for water containing trihalomethanes in excess of the MCL over many years: some people may experience problems with their liver, kidneys or central nervous systems, and may have an increased risk of getting cancer. Note the condition in that sentence. It shows water exceeding the maximum contaminant level for many years, and Winter Park's site averages are below that level, so there is nothing to report. The two individual readings tell you something different, and it is the operational point of this page.
Look at the range column on that row: 49.60 to 102.00 parts per billion across the City's sampling sites, a spread of more than two to one inside a single 23-square-mile system fed by three interconnected plants and a repumping facility. And note what 78.60 actually is. It is the highest locational running annual average, meaning the annual figure at the worst site among those. It is not a systemwide number, and it is certainly not a number from your street. Trihalomethanes keep forming while chlorinated water sits in the mains, so where an address falls in the distribution system moves its result, and the City's own spread is the evidence for that. It is why a Winter Park job starts with which part of the system feeds you, and why a reading taken at your tap beats a quote written against a citywide figure.
One oddity, before somebody else names it. On the haloacetic acids row, the City reports a highest annual average of 29.75 above a stated range topping out at 29.20. Neither can describe the same quantity. We have reproduced the row as printed and made no attempt to reconcile it. If it bears on your decision, ask the City's laboratory manager.
Two things are true at once here, and they pull in opposite directions. Winter Park is meeting the standard, and elsewhere in the same report, the City notes that in 2025 it earned the FSAWWA Best Tasting Drinking Water title for central Florida, awarded through a blind evaluation of taste, odor, clarity, and color. We are not going to stand in your kitchen and tell you the water tastes bad when a panel of judges said otherwise this year. What we will tell you is that the single regulated number closest to its ceiling in Winter Park is a chlorination byproduct, that the City published it plainly instead of burying it, and that whole-house carbon is the equipment that goes after that class of compound.
Nothing in that table is a hardness measurement. The City left it out, and this page follows suit: no hardness number, no softener recommendation. The FAQ below sets out why.
Every figure on this page comes from the report the City publishes for its own customers. Download it before you call us and check us against it. A company that has to bring its own evidence to your counter is asking you to trust the demonstration. We are pointing you at your City's laboratory.
A softener is a real piece of equipment that solves a real problem, and we install them. Sizing one for a Winter Park address means sourcing a hardness figure, but there is none available. If you want one, we'll measure your tap first and quote based on that reading. Carbon is what this page is about.
Pump Repair Services is a family-run shop whose owner has worked on Central Florida wells for over 40 years, and whoever fits your carbon system is on pumps and pressure systems across Orange, Seminole, and Lake counties the rest of the week. That matters six months later, when a flow complaint could be due to the new equipment, the plumbing, or something upstream of both, and one company can address all three.
We look at your incoming line, your plumbing layout, and where the equipment can physically go, then give you one number covering the equipment and the complete installation. Half the job is decided at the point of entry, which is why nobody should be quoting it down a phone line.
We are licensed and insured; the work carries a 100% workmanship warranty for five years, and we dispatch 24 hours a day, 365 days a year. Filtration is seldom the emergency, but the shop you call about it should be the one that picks up when something is.
Granular activated carbon sits where the City's main enters your house, ahead of the water heater, so every fixture downstream draws filtered water. A device fitted at one sink reaches that sink. The shower, the laundry, and the ice maker carry on as before. That difference is the whole argument for treating at the point of entry, and it is why this is a plumbing job in which the tie-in is most of the work.
Carbon is the accepted household treatment for chlorine and for the organic byproducts that chlorination leaves behind. On the City's table, that is the chlorine residual row and the two rows above it, trihalomethanes and haloacetic acids, which are three of the four rows and the reason this page exists. An undersized vessel still looks like a working installation from the outside, so the sizing arithmetic is included in our quote, where you can see it.
Here is where we stop short of the usual pitch. The City's bromate figure is 4.306 parts per billion, well below the 10 limit and comfortably within the ceiling, and no sale of ours is going to be built on that row. Carbon does not fix every line in the table, and this page does not claim it does. If something we say about your water cannot be traced to the City's report or to a reading taken at your own tap, it stays off the quote.
If you would sooner see a measurement than take our word for it, say so when you book on (407) 809-8805, and we will read the chlorine at your tap before and after the install. Be clear about what that is. Chlorine is a field test we run in front of you in minutes. Trihalomethanes are a laboratory analysis with holding times and a courier, so a before and after on that row means booking a certified lab, and we will tell you who does it locally. No strip reads that row.
No. The City's published answer to that question reads: the water coming into your home is very pure and needs no treatment for any health aspect, and sales people usually show tests which reveal chlorine and calcium hardness, which is to be expected. Every part of that is accurate. A doorstep test that finds chlorine in chlorinated water has discovered that the City is doing its job. The question this page asks is a different one: given the City's own 78.60 figure against a limit of 80, do you want the chlorination byproducts removed from the water before it enters your house? That is a preference, and you are entitled to it regardless of whether the water is compliant.
The City posts it at cityofwinterpark.org/h2oReport, and the Water and Wastewater Utilities Department will mail a printed copy to your home on request. Questions about the test results or the health effects go to the City's laboratory manager at 407-599-3527. We would rather you call that number before you call ours.
The City's 2025 report lists chlorine at a 1.0 ppm average across the distribution system, with results ranging from 0.2 to 1.7 ppm against a maximum residual disinfectant level of 4. That published residual is what we size the carbon stage against, and it is the one row on the table a field test at your tap can actually confirm.
The City's service area covers roughly 23 square miles and does not stop neatly at the municipal boundary, so a Winter Park mailing address and a Winter Park water connection are two different things. Your utility bill settles it in about five seconds. If the bill carries the Orange County Utilities name, the figures on this page are not yours, and we will point you at the right ones.
Not one we can stand behind, and neither can the City. Hardness carries no maximum contaminant level, so Florida water quality reports are not required to include it, and Winter Park's report does not. The contrast next door is worth knowing. Orlando Utilities Commission lists an average hardness of 129 parts per million, about 7 grains per gallon, in the frequently asked questions section on its website. Winter Park publishes no equivalent figure at all, so a number lifted from Orlando and applied to a Winter Park address is a reading of somebody else's water. The figures circulating online were posted by businesses that size softeners on them; they do not agree with one another, and none of them was taken at your address. We will measure the hardness at your own tap if you want the number, and until somebody does that, we are not printing one.
Three items, and a short list of what we leave off.
A whole-house granular activated carbon unit sized to your household's peak draw and not to a catalog tier. The media grade, the vessel size, and the figures we sized them from go on the quote, in writing, before anybody touches your plumbing.
Cutting into the incoming City main on your side of the meter, setting the vessel so the whole house sits downstream of it, and installing a bypass so the unit can be isolated for service without putting the house out of water. Older Winter Park properties tend to be the awkward ones, because the main arrives where it arrived in 1950 and something has usually been built around it since.
We start the unit, flush the media, confirm the house is drawing through it and not around it, and read the chlorine at your tap in front of you. If you asked for a before reading as well, you hold two numbers from your own kitchen. The paperwork will call them what they are: chlorine readings, so nobody later mistakes them for the trihalomethane row.
No softener, unless you asked for one and we measured your water. No point-of-use unit bolted under the sink on top of a whole-house system. No line item for a problem that appears neither in the City's report nor in a reading from your tap. If the honest answer on the day is that your water does not need what you called about, that is the answer you get.
The same crew and the same number handle the rest of these services at a Winter Park address, on City water or on a private well.
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Download the City of Winter Park water quality report, look at the trihalomethane row, and decide for yourself whether you want that addressed at your point of entry. If you do, tell us the address and where the City's line comes into the house, and someone will come and look before any number is put in front of you. (407) 809-8805
Call (407) 809-8805We dispatch help 24 hours a day, 365 days a year and evaluate your system in person for a firm quote.
